See our simple instructions to order a replacement debit or credit card. We can show you how to pay or change your ANZ credit card. You can also add a trusted friend, partner or family member as an additional cardholder.
This might be due to ANZ Falcon detecting a suspicious transaction. You can learn more about this here.
If you’d misplaced your card and temporarily blocked it in the ANZ App, don’t forget to unblock it if it’s safely back with you (phew !).
There are a number of other reasons why your card might not be working, contact us for support.
Firstly, make sure you check that your address details are up to date so you can receive your new card smoothly. You can check and update your address in the ANZ App or Internet Banking
If you are an Internet Banking for Small Business or Business Banking customer, please contact us to organise a replacement card.
You should receive your card in the post within 5 to 7 working days.
You should receive your card in the post within 5-7 working days.
A replacement for your expiring card will automatically be sent to your mailing address (unless you’ve requested otherwise) and should arrive by the third week of the expiring month.
If you don’t receive your card seven days before the end of the month, please Message us.
You can activate eligible ANZ cards in the ANZ App and Internet Banking. You can also set the PIN for your card in the ANZ App.
You can use your phone to make payments on the go by adding your eligible ANZ card to your digital wallet.
If you're replacing an existing card that's in your digital wallet, it should update automatically. That’s handy.
Make a one-off payment or transfer from an ANZ linked account in the ANZ App and Internet Banking. Use BPay disclaimer if paying from a non-ANZ account.
Your minimum monthly payment is the minimum amount you must pay to your credit card every month. This includes an ANZ Instalment Plan disclaimer payments due if you have an active plan in progress. Refer to your account statement.
Specify a set amount each month. If the set amount is lower, we will debit your minimum monthly payment, listed on your statement, to help you avoid any late fees.
Clear the balance on your credit card each month. The closing balance amount includes any overdue/over limit amount owing as well as the current balance owing on the account.
To pay your ANZ Credit Card:
You can make a one off payment or transfer, recurring or future payments. If you have an ANZ Instalment Plan please refer to the FAQs to see payment options.
To transfer to your ANZ Credit Card:
To pay your ANZ Credit Card:
To transfer to your ANZ Credit Card:
You can make a one off payment or transfer, recurring or future payments.
Please note that this "Pay credit card" function is not the same as CardPay Direct, and different rules apply disclaimer .
You will receive your payout figure by return message in the ANZ App.
Alternatively, you can call us to request a payout figure.
Contact the ANZ Cards team
You'll get a reply in your Internet Banking secure mailbox once we've actioned your request. Simply click on Mail in the top left options.
Alternatively, you can call us to request a payout figure.
Contact the ANZ Cards team
To increase or decrease your credit limit you must be the primary credit card holder. All credit card limit increases are subject to our lending criteria disclaimer .
Not sure what type of card you need? Explore ANZ credit cards
Only the primary cardholder can request to change their credit card type.
To close your account, please ensure:
Alternatively, you can call us to request account closure.
Contact the ANZ Cards team
Check your points balance or redeem your points online, from your ANZ Rewards or Frequent Flyer credit cards. We can show you how!
If you'd like to allow a close friend or family member to make purchases on your ANZ Credit Card account, in some circumstances they can be issued with a card of their own. ANZ refers to such a person as an "Additional Cardholder".
The "Add an Additional Cardholder" function makes adding an Additional Cardholder to your ANZ Credit Card easy. All you need to do is complete the cardholder's details and accept a declaration of your responsibilities as the primary cardholder.
Note: Although Additional Cardholders can charge their purchases to your ANZ Credit Card account, you are still responsible for meeting the repayment obligations.
Note that only the primary credit cardholder can submit a request for an additional credit cardholder.
For fast support, message us in the ANZ App. Available 24/7.
Don’t have the app? Download it now or find other ways to contact us.
Find your local branch and book an appointment to visit us.
If your ANZ Credit Card that you wish to pay is not displayed, you may perform one of the following three options:
If both your credit card accounts appear with the same name and it is difficult to differentiate between the two, you may use the "Personalise accounts" function to give them different names.
Yes. You will be able to use the current card up until the new card is activated.
Your existing card will become inactive once you activate your new card(s).
If your card is lost or stolen, please let us know straight away. You can even block a misplaced card using the ANZ App and unblock it in seconds when it’s safely back in your possession. We can show you how.
Yes. If you are an additional cardholder, you can request a replacement card in ANZ Internet Banking using the steps above.
Yes, unless your card(s) have been reported as lost or stolen.
Your PIN(s) will remain unchanged unless a new PIN has been requested or you have changed your PIN using the ANZ App.
Yes, you can make payments to an ANZ Credit Card from a non-ANZ account using one of these methods below:
The credit limit is the amount you have been approved to spend on your credit card.
No. At least the minimum monthly payment needs to be paid each month to your credit card account.
If you don't pay anything in a month, you will incur a late payment fee.
Even if you make a payment before you receive your statement, you may still be required to pay a further minimum amount by the due date on your statement.
With "Pay ANZ Credit Card", the credit card payments will be made on the due date. You can find the due date listed on your account statement.
Yes. If you have set up an automatic payment via the "Pay ANZ Credit Card", these payments will be made irrespective of whether you make other payments to your credit card account.
When you request any automatic payment or regular payment via ANZ Internet Banking, please remember that cleared funds must be available in your account by 12.00am (midnight AEST) on the day before the scheduled payment date. Otherwise your payment will be unsuccessful.
To pay an ANZ Instalment Plan:
Pay Closing Balance: Clear the balance on your credit card each month. The closing balance amount includes an active ANZ Instalment Plan balance, any overdue/over limit amount owing, including an active ANZ Instalment Plan, as well as the current balance owing on the account.
Pay Minimum Payment: Your monthly Instalments form part of the ‘Minimum Monthly Payment’ amount you’ll see on your credit card statements whilst the Plan is active. You’ll need to pay at least this amount to meet your Plan payments (plus any immediately due amounts) shown on your statements. Of course, you can also choose to pay more.
You’ll find details of the Instalments, Minimum Monthly Payments, amounts owing and Due Dates in your statements of account.
An important thing to be aware of is that your Minimum Monthly Payments may be higher while an ANZ Instalment Plan applies to your account. That's because the Instalments form part of the Minimum Monthly Payments that are due..
Pay Other Amount: You can use this option to pay the Adjusted Closing Balance. You will find the amount of the Adjusted Closing Balance on your statement. The Adjust Closing Balance includes any Instalments due that statement period.
If you are currently eligible for Interest Free Days on your credit card purchases, make sure you pay at least the ‘Adjusted Closing Balance’ while you have an Instalment Plan on your account. That way you can keep enjoying your Interest Free Days.
It’s important to note, Interest Free Days do not apply to Amounts on an Instalment Plan (unless the Instalment Plan is a no interest Plan).
